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ninaw24832638
ninaw24832638
Participant
February 15, 2019
Question

prepaid membership is unavailable

  • February 15, 2019
  • 2 replies
  • 279 views

I recently purchased 12 month prepaid membership for adobe creative cloud in USA and am trying to install it, but I get the following message:

Product unavailable.

We’re sorry, but the specified product could not be found, or is not available in your country or region (South Africa). If you believe this message to be in error, please call Adobe Phone Sales at 0800 007031 to place your order.

please help, I need this urgently for my classes

thank you very much

Nina

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2 replies

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
February 16, 2019

Hi Nina,

The Adobe ID has ZA South Africa as country whereas the code has been purchased from USA. The Country in the Adobe ID, billing detail & Adobe purchase store has to be same.

It is best to cancel it. You can only get CC for the team from South Africa online store. https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

Thanks

Rajashree

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 15, 2019

If your account is registered in South Africa, you may not use a USA membership

If you are not registered in South Africa, you need Adobe's help

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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