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Participant
December 26, 2016
Question

Previous Product Purchase Not Listed In My Account

  • December 26, 2016
  • 1 reply
  • 134 views

Hello,

About 4 years ago I purchased Adobe Creative Suite 6 Design & Web Premium. I’ve recently purchased a new computer and want to be able to do a fresh download and reinstall it. I do not want to have to upgrade to the latest version.

However, when I login to my Adobe account, it says nothing about the purchase. Where did it go? Why does Adobe not have a record of my purchase anymore? Here is a screenshot of my Email Confirmation: REMOVED

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is an open forum, not Adobe support, please do not post personal information]

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
December 26, 2016

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-kglad links in reply #1 here https://forums.adobe.com/thread/2241704 may help

When you can't install your 4 year old program on a new computer, come back with your exact Mac or Windows operating system version and someone may be able to help