Previously Downloaded Trial of CC, Now CC/Apps Will Not Load

I'm currently using an HP Pavilion g series, Intel3 Processor, Windows 7. I previously downloaded a trial version of Creative Cloud with Premiere and Illustrator. I upgraded to a full year student membership but now my desktop CC will not load, nor will the website allow me to download any application. I tried different browsers (Internet Explorer, Chrome, Firefox) and I uninstalled Premiere and Illustrator. Nothing will download or pull up. Please help!