Problem by canceling a plan

I just don't understand why I need to pay for existing a plan and pay 950 krones because I do it after 2 weeks. I never made this plan work and never had the had the programs on my computer because I could not download the programs because og error p. 22.

https://forums.adobe.com/people/Jonas+Steiner+Jensen  wrote When I canceled a plan I need to pay 950 krones for a plan I didn't yourse because i didn't could download the program from your website.

When you cancel an annual plan in the first 14 days, you will get a refund.

please take a look here:

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Error code P22 (title edited)