Skip to main content
Des88
Des88
Participant
June 19, 2015
Answered

Problem downloading Creative Cloud Error 404

  • June 19, 2015
  • 3 replies
  • 6696 views

I am trying to download and install Photoshop and Lightroom. Every time I click on the download button a new page is opened with "Sorry, this page is not available Error returned 404"

I am also not able to purchase the program as Error 404 pop up when I click on the purchase button.

Any suggestions on how to proceed.

Thanks in advance!

This topic has been closed for replies.

3 replies

Des88
Des88Author
Participant
June 19, 2015

Windows 8.1 64 bit

Explorer 11. Tried Chrome with no success. Same error messages.

Govardhan.V
Govardhan.V
Participating Frequently
June 19, 2015

Des, Creative cloud is 32 bit app. it is just an Application Manager .

once installed , when you click on install button next to CC apps , it will Autodetect and install 64 bit versions accordingly.

As the Creative Cloud app is universal application manager for both 32 and 64 bit computers  to manage CC apps , it is 32 bit .

Are you unable to download CreativeCloudSet-Up.exe ??

Disable Anti-Virus and Firewall temporarily and try again .

Still same??

1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside Etc folder.

2)Copy the hosts file to Desktop and open the same with notepad.

Let me know whether you can see any Adobe entries in Hosts file like 127.0.0.1 activate.adobe.com......................etc ??

Des88
Des88Author
Participant
June 19, 2015

Thank you, I downloaded and installed successfully both programs.

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    June 19, 2015

    If you are trying to download Adobe Creative cloud installer file   , you may use below link

    Windows :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    Mac :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

    Reference :

    https://helpx.adobe.com/creative-cloud/help/download-install-app.html

      Des88
      Des88Author
      Participant
      June 19, 2015

      Thank you! Is there a link for win64

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      June 19, 2015

      Dessie please try over a different network as well.

      Mylenium
      Mylenium
      Legend
      June 19, 2015

      Nobody can tell you anything without proper system info or other technical details. This is either a language issue or something is not working right. as a start try another browser.

      Mylenium

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices