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M
MalkiSinensky
Participant
May 21, 2013
Answered

problem downloading photoshop premier

  • May 21, 2013
  • 1 reply
  • 1436 views

i have tried to download and install the software at least 4 times.

I uninstalled all previous copies of photoshop.

it take me through about 90% of the installation process and then says that there is a problem with my computer.

i am running windows 8

    This topic has been closed for replies.
    Correct answer Gautham_K

    Thanks..ill try but I am not fluent with all this techno stuff. Im used to

    downloading and installing...also there are no troubleshooting tips using

    Windows 8

    Will the tips still work?


    Malki and D Ashby,

    One step that usually helps is to navigate to the shared technologies folder ElementsST1Installer (ST1 means Shared technologies 1) in the installation disc.

    If you have downloaded the software, you will find this in the extracted installation folder.

    Run the set up file in the Shared Technologies folder first and then reinstall the software.

    Hope this helps.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    May 21, 2013

    Which Adobe product are you trying to download?

    Adobe Photoshop or Adobe Premiere Pro or Adobe Premiere Elements?

    Are you running 64 bit hardware and operating system?

    What's the exact error message?

    M
    MalkiSinenskyAuthor
    Participant
    May 21, 2013

    Adobe Photoshop Elements 11 & Adobe Premiere Elements 11

    I would have to run it again to see the exact message.

    how do i know how many bits i am running

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