Problem during access

This says there is some problem downloading files and accessing. How can I solve this problem?

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Community Expert

When you ask a question you need to provide some basic information

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

What is the exact error message that you see?

Community Expert

what's the exact error message and when do you see the error message?

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