Skip to main content
E
Emma B
Participant
February 15, 2014
Answered

Problem: I just get a validation screen endlessly coming up when trying to open cc apps - pls help!

  • February 15, 2014
  • 8 replies
  • 16724 views

I can't open any adobe cc products - I just get a validation screen endlessly coming up.

Tride technical help, but they couldn't help, tried all this but no use:

Sanjay kumar: Hello. Welcome to Adobe Technical Support.

Sanjay kumar: Hi Emma!

Emma Batley: please can you help - I can't open any adobe cc products - I just get a validation screen endlessly coming up

Sanjay kumar: I understand that you are unable to launch any of the applications because it stucks at Validation screen, is thiis correct?

Emma Batley: Yes

Sanjay kumar: We are really sorry about that.

Sanjay kumar: Thank you for confirming.,

Sanjay kumar: I will be glad to check and assist you,

Sanjay kumar: May I please know if the applications was working fine before?

Emma Batley: Yes, until a day or so ago - since then I've uninstalled & reinstalled, but no use.

Sanjay kumar: Thank you for confirming.

Sanjay kumar: Could you please let me know once you re-installed the applications aren't open?

Emma Batley: at one point I even got a window saying "Your trial has expired" but I am a cc member...

Sanjay kumar: Thank you for confirming.,

Emma Batley: The apps do not open at all

Sanjay kumar: Emma, please try to launch any of the Creative Cloud application and let me know when you see Trial Expired page,

Emma Batley: Just window open/closing saying Validating licence

Emma Batley: I have to quit Adobe Installation Manager to stop it

Sanjay kumar: Thank you for confirming.

Sanjay kumar: May I please know if you are in corporate (office) network?

Emma Batley: no, at home

Sanjay kumar: Thank you.

Sanjay kumar: Please follow below instructions to check on this

Sanjay kumar: Please open Finder, then click on Go > Go To Folder

Sanjay kumar: Then type /etc

Sanjay kumar: Let me know once you are in ETC folder.

Emma Batley: /etc now

Sanjay kumar: Please open Hosts file and let me know.

Emma Batley: this is what it says:

Emma Batley:

Emma Batley: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost

Sanjay kumar: Thank you.

Emma Batley: ok, what next?

Sanjay kumar: The Host file is correct.

Sanjay kumar: Please allow me a moment.

Emma Batley: ok, i'll wait

Sanjay kumar: Thank you for staying online.

Sanjay kumar: May I know do you have the Creative Cloud Desktop Application installed in the computer?

Emma Batley: yes

Sanjay kumar: Okay. Please launch the Creative Cloud Desktop Application .

Emma Batley: ok, it's open

Sanjay kumar: Please sign in and let me know

Emma Batley: I have been signed in

Sanjay kumar: Thank you.

Sanjay kumar: Please click on Gear Icon and sleect "Preferences"

Sanjay kumar: Then under  "Preferences", window click on Account and click on Sign out

Sanjay kumar: Let me know once you signed out of Creative Cloud Desktop.

Emma Batley: I've signed out

Sanjay kumar: Thank you

Sanjay kumar: Please sign in back using your Adobe ID:

Emma Batley: ok, i've done that

Sanjay kumar: Thank you

Sanjay kumar: Now please try to launch Creative Cloud application such as Photoshop and let me know if it is working.

Emma Batley: no, like said I just get a window saying Validating Software Licence opening & closing endlessly until I quit Application Manager

Sanjay kumar: Thank you for confirming.

Sanjay kumar: Please click on Apple Icon and select "System Preferences"

Sanjay kumar: Under  "System Preferences", please click on Network

Emma Batley: ok, done

Sanjay kumar: Under Network, click on Advanced and then in the next window click on Proxies

Sanjay kumar: Please check if any of the options are checked.

Sanjay kumar: May I please know the status?

Emma Batley: just at the bottom Use Passive FTP Mode and this: *.local, 169.254/16 under Bypass proxy settings

Emma Batley: nothing ticked in box "Select a protocol..."

Sanjay kumar: Please uncheck "Use Passive FTP Mode"

Sanjay kumar: Let me know once you are done with this.

Emma Batley: done

Sanjay kumar: Thank you.

Sanjay kumar: Now please try to launch any of the Creative Cloud application such as Photoshop and let me know if it is working fine.,

Emma Batley: No, same as before

Sanjay kumar: Thank you for confirming.

Sanjay kumar: Is it says as Validating Software License and remains in same window?

Emma Batley: the window opens/shuts/opens/shuts etc

Sanjay kumar: Thank you for confirming.

Sanjay kumar: I wish I could help you with that issue but we (chat support) handles issues with Installation, Download and  first Launch of the Adobe products CS6 and CC version.

Sanjay kumar: In this case, you need to contact to our product specialist team, via phone they will be able to help you better. 

Sanjay kumar: Please give me a moment while I provide you the phone number for further assistance.  3

Sanjay kumar: Here is the link to get the contact number:http://www.adobe.com/uk/aboutadobe/contact.html


This topic has been closed for replies.
Correct answer John T Smith

Mac Spinning Wheel https://forums.adobe.com/message/5470608

-Similar in Windows https://forums.adobe.com/message/5853430

8 replies

shawnc41152445
shawnc41152445
Participant
October 12, 2018

Uninstall and install fixed it for me.

neerajr42565475
neerajr42565475
Participant
June 19, 2017

I do not know if you have gotten this fixed or not yet, but I just messaged the customer service and they took control of my mac and fixed it in about 10 minutes.  All my applications work perfectly now.

S
stevemac896
Participant
May 30, 2017

Try this.

Quit all adobe applications.

Open Task manager and quite all process associated with adobe.

remove the following files:

  • C:\ProgramData\Adobe\SLstore
  • C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
  • C:\Program Files (x86)\Common Files\Adobe\caps
  • C:\Users\[User Name]\AppData\Local\Adobe\OOBE

open any adobe application and it should prompt you to login with your adobe account.

    D
    DaveRichoWootown
    Participant
    July 9, 2017

    Thanks Stevemac869!!! That worked for me!

      nouriz
      nouriz
      Participant
      June 19, 2014

      I'm having the same exact issue, this is so frustrating!

      R
      RichardFr
      Participant
      May 16, 2016

      Same problem here:

      Re: CC asks me to renew, again and again.

      Rajashree Bhattacharya
      Rajashree Bhattacharya
      Legend
      May 19, 2016

      Please check if this helps "Renew your subscription" message when you launch an Adobe Creative Cloud application

      Regards

      Rajashree

      A
      allanghouston
      Participating Frequently
      May 25, 2014

      Tried all of those suggestions. And I wasn't getting and "unknown server error" message anyway.

      Still not working. Waiting for chat with tech support so hopefully they'll come up with something other than the same mundane by the numbers troubleshooting.

      A
      allanghouston
      Participating Frequently
      May 25, 2014

        John T Smith
        Community Expert
        John T SmithCommunity ExpertCorrect answer
        Community Expert
        May 25, 2014

        Mac Spinning Wheel https://forums.adobe.com/message/5470608

        -Similar in Windows https://forums.adobe.com/message/5853430

        A
        allanghouston
        Participating Frequently
        May 25, 2014

        I have the exact same problem and I've tried every suggestion I've come across. I've reinstalled the CC app, signed out, signed in, uninstalled Premiere CC, reinstalled it. It's only doing it for Premiere for me, Photoshop and After Effects are fine. It's probably a pref file or something somewhere but no one seems to know.

        This is getting pretty close to nails in the coffin stage for Creative Cloud. It's a new problem every week.

        E
        Emma BAuthor
        Participant
        February 16, 2014

        Any chance of some help Adobe? - I'm paying for something that doesn't work......

          H
          Hound&Steed
          Participant
          March 31, 2014

          Hi Emma,

          Did you manage to find a solution for this? We are in NZ and having the same issue across out network of agency computers... Our IT supports answer is to overhaul the machines (at a huge cost!) but we're not even sure this is going to work... a bit ridiculous that you pay for a product you can't use properly and then have to pay for someone to fix it, which even then, might not work!

          If you haven't found a solution, we did find a way around the vaildation for Photoshop, Indesign, Illustrator and Bridge. At the validation screen if you click on the text to sign in as another user, it takes you to another screen. Resign in as the same user (yourself) and then it should let you access these programmes. Although you have to do it everytime you open it. Unfortunately we can't get it to work at all for Acrobat, it lasts about 2 seconds and then automatically quits.

          Cheers,

          Alaina

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices