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chuic69029339
Participating Frequently
November 26, 2018
Answered

Problem in activating all the software - subscribed but still in trial mode

  • November 26, 2018
  • 6 replies
  • 1290 views

Hello, I start my subscription recently and the Adobe apps (such as Illustrator and Photoshop etc) are still in trial mode. I have followed the instruction of troubleshooting in Adobe website to reinstall every app including creative cloud but it is still not working. Even when I log in to my account in the Adobe website, it shows that I did the subscription but all the apps are not in my plan... What can I do? Thanks very much for the help

This topic has been closed for replies.
Correct answer Ned Murphy

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud website shows trial options after purchase

https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

6 replies

arij2010
Inspiring
November 27, 2018

The folder OOBE is on teh hidden library .To access this library :

Finder > Go menu > Hold alt button :

Related image

SlStore and Slcache are on system library :

Finder > Go menu > Computer > MAC HD > Library > Application Support > Adobe

chuic69029339
Participating Frequently
November 27, 2018

Thanks, found it! When I rename all the file and open Creative Cloud again. It still in trial mode !

arij2010
Inspiring
November 27, 2018

Have you tested what I suggest you?

chuic69029339
Participating Frequently
November 27, 2018

Yes I have but I can't find the file of OOBE. What do I need to do next? I tried to restart the creative cloud after 3 steps and it still the same (i use Mac)

arij2010
Inspiring
November 26, 2018

Try this :

1 - Quits All Adobe background processes :

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

- For MAC :Run the Activity monitor to quit these processes .

Go to Application > Utilities > Activity monitor .

Select the process and force quit

- For Windows :Run the Taske Manager to quit these processes .

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

- For MAC :

MAC HD/Users/<user folder>/Library/Application Support/Adobe/OOBE

MAC HD/Library/Application Support/Adobe/SlStore

MAC HD/Library/Application Support/Adobe/SlCache

- For Windows :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3-

For Windows :

-> Run any application as admin and sign in .

For MAC :

-> Give write and read permissions to Adobe these 2 Adobe folders :

MAC HD/Users/<user folder>/Library/Application Support

MAC HD/Library/Application Support/

chuic69029339
Participating Frequently
November 26, 2018

I am using Mac. I followed all the step but I can't find the file of OOBE. What do I need to do next? I tried to restart the creative cloud after 3 steps and it still the same

arij2010
Inspiring
November 26, 2018

Maybe the first thing to check ,Are you logged with the correct email address ?

Related image

chuic69029339
Participating Frequently
November 26, 2018

Yes, it's the correct email

Ned Murphy
Ned MurphyCorrect answer
Legend
November 26, 2018

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud website shows trial options after purchase

https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

chuic69029339
Participating Frequently
November 26, 2018

Thanks for your reply, Ned. My account is active and I tried all the method in that link yesterday but it's still not working

Abambo
Community Expert
Community Expert
November 26, 2018

Look here, especially the passage saying to remove the Adobe related entries from the host file:

Stop Adobe Creative Cloud from opening in trial mode after purchase

ABAMBO | Hard- and Software Engineer | Photographer
chuic69029339
Participating Frequently
November 26, 2018

Thanks for your reply. I have checked and there are not any Adobe related entries from the host file in my computer... However, I can't connect to the Adobe activation servers from the link provided.

Abambo
Community Expert
Community Expert
November 26, 2018
ABAMBO | Hard- and Software Engineer | Photographer