Kindhearted_Mirage16E5

Participant

Answered

Problem in instllating application through creative cloud manager

Forum|Forum|12 years ago
September 26, 2013
2 replies
625 views

Hi

i am getting a blank screen with no application visible in creative cloud application manager Please help

Regards

Gourav

Creative Cloud

This topic has been closed for replies.

Correct answer Romsinha-9KMEUt

Hi Surender Bisht,

Please follow the mentioned steps:

Windows:

C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it.

Mac:

~/Library/Application Support/Adobe/OOBE/opm.db and delete it. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

Launch CC desktop and sign in with your Adobe Id and let us know whether the apps are visible via CC desktop.

Regards,

Romit SInha

Romsinha-9KMEUtCorrect answer

Adobe Employee

Hi Surender Bisht,

Please follow the mentioned steps:

Windows:

C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it.

Mac:

~/Library/Application Support/Adobe/OOBE/opm.db and delete it. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

Launch CC desktop and sign in with your Adobe Id and let us know whether the apps are visible via CC desktop.

Regards,

Romit SInha

Participating Frequently

It would be helpful if you post a screenshot of the scenario here.