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jfcannon
Participant
April 30, 2015
Answered

Problem installing Adobe Acrobat Pro 9

  • April 30, 2015
  • 2 replies
  • 2443 views

I have an HP Pavilion dvd6-3033 with Windows 7 Home Premium operating system. Some time ago I purchased and installed the Adobe Creative Suite 5 Web Premium system which included a disc with Adobe Acrobate Pro 9. Everything installed just fine. Recently my hard drive went bad and I had to install a new one. After reinstalling Windows 7 Home Premium I reinstalled the Creative Suite 5 just fine, but the Acrobat Pro 9 installation, after running for a while, produces Error 1311 (Source file not found: F:\Acrobat 9\Data1.cab  Verify the file exists and that you can access it.) I checked the Acrobat9 folder on the installation disc and Data1.cab is there, but apparently the installer for some reason doesn't recognize it. Any suggestions on what to do?

    This topic has been closed for replies.
    Correct answer kglad

    use the below link:

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    2 replies

    chetna
    Participating Frequently
    April 30, 2015

    You can download the new installer from the website

    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    jfcannon
    jfcannonAuthor
    Participant
    May 1, 2015

    Thank you for your reply, chetna, but unfortunately that site doesn't include Adobe Acrobat Pro 9. The oldest version it has is Acrobat Pro X. I tried it anyway, just in case, but of course when time came to enter the serial number, it rejected the Acrobat Pro 9 serial number I have.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 1, 2015

    use the below link:

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    kglad
    Community Expert
    Community Expert
    April 30, 2015

    copy the installation files to a desktop directory and install from that desktop directory.

    jfcannon
    jfcannonAuthor
    Participant
    April 30, 2015

    Thanks, kglad. I tried that and the files won't copy.

    kglad
    Community Expert
    Community Expert
    April 30, 2015

    why are you unable to copy the files?