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Hessijames
Hessijames
Known Participant
June 8, 2013
Question

Problem installing and updating applications using the Application Manager on Mac

  • June 8, 2013
  • 1 reply
  • 6435 views

After subscribing to Creative Cloud I downloaded and installed the Application manager. Selecting "Installieren" (install) on an application successfully initiates the download and extraction. After that the Application Manager just shows "Auf Installation warten..." (waiting for installation). This statet, however, doesn't change at all. Even after waiting for an hour there is no installation. Trying to update a manually installed application even freezes in "Auf Installation warten...". In case of Photoshop it even mounts a DMG but does not show any visual sign of actually installing the application.

Adobe Application Manager 7.0.0.324 on Mac OS X 10.8.4.

Removing and reinstalling the Application Manager did not solve the problem even after uninstalling all Adobe apps and running the cleaner tool. Reboots did not help either.

Any help will be appreciated.

/Edit:

Starting the AAM as root using the Terminal solved my problem:

# '/Library/Application Support/Adobe/OOBE/PDApp/core/PDApp.app/Contents/MacOS/PDApp'

See also: http://limerdm.wordpress.com/2010/12/31/adobe-application-manager-updater-fun/

Hessi

    This topic has been closed for replies.

    1 reply

    Hessijames
    HessijamesAuthor
    Known Participant
    June 19, 2013

    With the new Creative Cloud app installing applications seems to work out of the box. However, trying to update the newly installed applications displays "Warten..." (waiting) forever.

    Adobe should definately fix this more than two years old issue.

    Hessijames

    M
    Manish-Sharma
    Inspiring
    June 19, 2013

    Can you share the update log which could help us know what might the cause of the issue ?

    • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\


    • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers


    • Mac OS: /Library/Logs/Adobe/Installers/

    http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

    Hessijames
    HessijamesAuthor
    Known Participant
    June 19, 2013

    I just removed all Adobe applications, ran the Cleaner Too, spent 20 minutes removing the remains and installed a freshly downloaded Creative Cloud.

    I would happily post the logs but they didn't change when updating:

    root@epsilon:/Library/Logs/Adobe/Installers# md5 *

    MD5 (Adobe CSXS Infrastructure 4 Driver 4 06-19-2013.log.gz) = 389f5ed8ab161516fe317b570f5d1090

    MD5 (Adobe Photoshop CC 14.0 06-19-2013.log.gz) = 9eb387561b84dfd02807ba6200744c88

    MD5 (Adobe Premiere Pro CC 7.0.0 06-19-2013.log.gz) = 183d36ff2eea7e0344c9676dcdb779b8

    Here, I updated Premiere CC and waited till it hang at 50% and "Warten..."

    root@epsilon:/Library/Logs/Adobe/Installers# md5 *

    MD5 (Adobe CSXS Infrastructure 4 Driver 4 06-19-2013.log.gz) = 389f5ed8ab161516fe317b570f5d1090

    MD5 (Adobe Photoshop CC 14.0 06-19-2013.log.gz) = 9eb387561b84dfd02807ba6200744c88

    MD5 (Adobe Premiere Pro CC 7.0.0 06-19-2013.log.gz) = 183d36ff2eea7e0344c9676dcdb779b8

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