problem installing Creative Cloud - no error message just hangs

Forum|Forum|9 years ago
December 14, 2016
1 reply
345 views

Hello,

I recently received a new computer at work (Windows 10) and am having problems installing creative cloud. I started with Photoshop, it hangs on the install and does not give an error. Any ideas? Thank you,

Jackie

Jacobs Technology

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

try connecting outside your corporate environment to circumvent their firewall. or confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

kglad

Correct answer

Community Expert

try connecting outside your corporate environment to circumvent their firewall. or confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

K

Karl29358699l6t2

Participant

There is no "corporate environment". This is a private office, am the only person using this machine.

kglad

Community Expert

@Karl29358699l6t2

you're posting on a 6 year old thread that apparently doesn't apply to your situation.

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