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steve.sickman
Participant
April 28, 2014
Answered

Problem Installing Creative Suite 6 Production Premium

  • April 28, 2014
  • 1 reply
  • 616 views

I am trying to install the student and teacher edition of Adobe creative Suite 6 production premium. I received the serial number authorization and I can get through all the initial questions however when the install starts it stops at 2% while it's trying to install the dynamic link support. It takes about 30 minutes and then I get this error message: Installation Failed. Adobe Genuine Software Verification Failure.  I have run the cleaner tool and have removed all previous creative suite installations. I am running Windows 7 service pack 1. I have tried this three times..

I tried to go through live chat but once I finally got to the first representative they couldn't answer the question and I've waited an hour to be connected to a technical support person and no one has come back to address this. Any help would be greatly appreciated.

Thanks

Steve

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 28, 2014

    http://helpx.adobe.com/creative-suite/kb/genuine-verification-failure.html

    S
    steve.sickmanAuthor
    Participant
    April 28, 2014

    I have the student and teacher edition on disk. Those are all cloud versions at that link.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 29, 2014

    cs6 versions are available via that link, too.

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