problem installing elements 13

Still same??

Step 1)

Please press Windows+R button together and you will get a run command window, please type-in %temp% and hit enter.

Delete all contents present inside temp folder.

You can skip the files which cannot be deleted.

Step 2)

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 3)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, try to install the Elements 13 again .

Still same??

Open Temp folder and locate PDAPP log , open it , copy and  paste the contents here .

End all Adobe related processes from Task Manager .

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe

.

Open Adobe folder and rename OOBE folder to OOBE-old

Then try to install again and check.