Problem installing my adobe CS6 design standard

Forum|Forum|11 years ago
September 10, 2014
1 reply
307 views

I am having trouble installing my adobe CS6 design onto my computer. It'll successfully download, then once I click to install, it'll install and then prompt me to enter my serial #, after that it says my serial # is valid but the qualifying product cannot be found on the computer. It gives me an option to choose the product i own in a drop down menu and alongside to enter the serial number for the product. The drop down menu doesn't even list the product I bought. I'm stuck at this point, please help!!!

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Correct answer Ned Murphy

The message is indicating that you purchased an upgrade version of CS6 and it is asking you to select the name of the previous version that you are upgrading from, along with providing its serial number, to prove that you qualify to use the upgrade version.

Ned MurphyCorrect answer

Legend

The message is indicating that you purchased an upgrade version of CS6 and it is asking you to select the name of the previous version that you are upgrading from, along with providing its serial number, to prove that you qualify to use the upgrade version.

tlee90Author

Participant

That makes sense, so then what I did was select the previous version I am upgrading from which was the creative suite CS5 design standard, but after selecting and entering the serial number I'm getting a message that says, "This serial number is not for a qualifying product. Please try another." I don't get it?? The previous product was CS5 design standard, and the upgraded version I'm trying ot install is CS6 design standard. Ned Murphy

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