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Participant
November 28, 2016
Question

Problem installing Photoshop and Premiere Elements 15 - Help!

  • November 28, 2016
  • 1 reply
  • 581 views

I purchased a bundle for Photoshop and Premiere Elements 15 today through Amazon via direct download.  Once I download the main files from Amazon (one for each application) upon execution each one tells me that the files need to be extracted in order to begin installation and asks me to select a location to continue.  I do this and then after it gets nearly through the process I get the following error message "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder."  I have over a TB free on the machine I'm installing onto and the account is an administrator account.  This is a Windows 10 machine that is complete current on all updates.  I get the exact same message with both applications.  Being a fairly experienced user I hunted around this message board for possibilities and found a number of similar postings (although all for either older versions or different applications) and based on those tried a number of things but with no success.  Here's what I tried though:

- I was extracting to a location on the desktop but I tried extracting to a different location. .. . specifically my downloads folder - same message

- I tried re-downloading the main files from Amazon - same message

- I tried downloading a trial version of the software straight from Adobe (which I would then put my Serial number into if it worked) - same message

- I tried setting up an entirely new user account on the machine (with administrator privileges of course) - same message

I can't figure out for the life of me why I'm getting this message.  This machine is a fairly clean copy of W10 - I mostly use it as a backup server of sorts for photos and videos so there are very few applications even installed on it.  If anyone has any ideas I would appreciate any advice!

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1 reply

John T Smith
Community Expert
Community Expert
November 28, 2016

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

Participant
November 30, 2016

That makes total sense to try as well but unfortunately I just gave it a shot and got the same error message again.  Thanks though . . . any other ideas?