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Participant
April 4, 2021
Question

Problem installing Photoshop from Creative Cloud

  • April 4, 2021
  • 2 replies
  • 312 views

Hello everybody! So... i have purchased Adobe Photoshop from Adobe and i have installed creative cloud and when i try to install photoshop it stops and 8% and delivers me the message: „Retry”. How can i fix this?

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2 replies

Nancy OShea
Community Expert
Community Expert
April 4, 2021

Hi @Bucur0D45,

Which operating system do you have?

 

Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps.  Photoshop requires ample RAM and scratch disk space.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Also pay attention to Photoshop's GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

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Nancy O'Shea— Product User & Community Expert
Bucur0D45Author
Participant
April 5, 2021

Thank you, guys! I have solved the problem! The issue was with my disk space

Peru Bob
Community Expert
Community Expert
April 4, 2021

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.