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fyonkof
Participant
April 27, 2014
Question

Problem installing Web Premium CS5.5 on mac

  • April 27, 2014
  • 1 reply
  • 287 views

Hello,

I just got a new computer and I'm trying to install Creative Suite 5.5 Web Premium on a Mac OS X 10.9, but I keep getting this error message when I try opening the .dmg:

"The following disk images couldn't be opened: image not recognized."

So far, I've tried downloading it from these two places multiple times, but no luck:

http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html

http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

Separately, I tried using the adobe download assistant, but it doesn't let users download any CS products.

This topic has been closed for replies.

1 reply

Rave
Rave
Participating Frequently
April 28, 2014

Hi fyonkof,

Please try downloading the file from a different network connection and check.

It seems to me that the downloaded .dmg file might be correct. To verify, please copy the downloaded .dmg file to a flash drive and try running it on a different Mac and see. That would isolate the issue being with the file or the Mac.

Regards,
Rave

F
fyonkofAuthor
Participant
April 28, 2014

Hi Rave,

Thank you so much for the reply.

I copied the .dmg file to a flashdrive and transfered it to another mac, and the same error message came up.

Does this mean the file is corrupt?

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