problem re/installing apps

Question

Hi my name is Jessica. I am trying to re/install apps on my macbook version 10.6.8 because I reinstall the operative system a couple days ago. When I click on download the app it says that the app no longer supports my operative system. But again, I reinstall the same operative system I had before and I was using illustrator, photoshop just fine with it. Why it doesn't let me do it again? I have a student membership and I am paying for this every month and I need to keep using this programs.

Thank you.

Ned Murphy · Answer

The Creative Cloud (CC 2014) versions of the two programs you mention require Mac OS version 10.7 or higher. It might be a case where you had older versions running on the machine before you reinstalled the system and updates to newer versions never happened since your OS was older than required. You should still be able to download and install the version you had earlier, such as CS6. I see that the older CC version of Illustrator does allow for 10.6.8, but Photoshop of that version does not.

If you continue to have an issue you should contact Adobe Support and have them help you thru this. Start Here If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option.

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