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johnb73471616
johnb73471616
Participating Frequently
November 11, 2023
Question

Problem re-installing Premiere Elements 2020

  • November 11, 2023
  • 1 reply
  • 600 views

Last week I tried to launch my Premier Elements 2020 after not using it for a couple of years and it threw up an error message and wouldn't launch.  I thought the only thing to do was to uninstall it, re-download the program and license and re-install.  However although it starts to load it gets to about third of the way through and then an Adobe error shows up 'Customhook_HD_EO.exe'.  The application appears to continue loading in the background if I don't hit 'OK' on the error message, but then when it gets to about 80% the installer freezes and then I get 'Sorry installation failed - error 183'. Not very helpful!!

I've run this successfully on the PC many times in the past but right now my paid for program will not work.  Any ideas?

I am running Windows 10 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2023

    update and repair all visual c++ versions.

    if that fails to allow installation, see https://helpx.adobe.com/download-install/kb/troubleshoot-installation-photoshop-elements-premiere.html

      johnb73471616
      johnb73471616Author
      Participating Frequently
      November 11, 2023

      Can you elaborate on that please? I don't understand what that means.

       Thanks

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 11, 2023

      use google for help updating and repairing your visual c++ versions 

       

      but maybe just updating your os will fix that.

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