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Massimo283396788lif
Participant
February 18, 2023
Answered

Problem updating Creative Cloud desktop app and installing Premiere Pro

  • February 18, 2023
  • 1 reply
  • 576 views

Hello, it's 2 days that I am trying to find solutions to this problem and I hope someone can help me. The Error code is 146. The error log for the problem with installing Premiere Pro is the following:

Exit Code: 146
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 1 warnings(s) 

FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'com.adobe.ccx.start-6.4.0', version:4.13.0.34
FATAL: Error occurred in install of package (Name: com.adobe.ccx.start-6.4.0 Version: 4.13.0.34). Error code: '146'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "C:\adobeTemp\ETR1E42.tmp\12\panels\com.adobe.ccx.start-6.4.0\Contents\images\dynamic-homescreen\S_Illu_PsHelpXArticleCover_5.jpg" to "C:\Program Files\Common Files\Adobe\UXP\extensions\com.adobe.ccx.start-6.4.0\images\dynamic-homescreen\S_Illu_PsHelpXArticleCover_5.jpg" Error 1392 The file or directory is corrupted and unreadable.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
-------------------------------------------------------------------------------------


 

 

This topic has been closed for replies.
Correct answer thatsmauri

Hi Massimo283396788lif,

 

this error usually occurs when the installer is unable to move a file from the temporary folder where it was first downloaded (C:\adobeTemp\...) to the destination (C:\Program Files\Common Files\Adobe\...). The reason for that can range from "an overly protective antivirus" to "incorrectly set folder permissions". The latter appears to be the reason.

 

Have you tried running the 'Creative Cloud desktop app' as administrator (right-click the app icon and select Run as administrator)?

 

Please check the following Help page for additional possible solutions:

 

Kind regards,

Maurice

1 reply

thatsmauri
Community Expert
thatsmauriCommunity ExpertCorrect answer
Community Expert
February 20, 2023

Hi Massimo283396788lif,

 

this error usually occurs when the installer is unable to move a file from the temporary folder where it was first downloaded (C:\adobeTemp\...) to the destination (C:\Program Files\Common Files\Adobe\...). The reason for that can range from "an overly protective antivirus" to "incorrectly set folder permissions". The latter appears to be the reason.

 

Have you tried running the 'Creative Cloud desktop app' as administrator (right-click the app icon and select Run as administrator)?

 

Please check the following Help page for additional possible solutions:

 

Kind regards,

Maurice

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