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Participant
November 17, 2019
Question

problem with adobe cloud

  • November 17, 2019
  • 1 reply
  • 197 views

Hello,


In May of last year, I purchased a student annual plan for Adobe Creative with access to 20 applications with a monthly payment of $ 19.99. The promotional payment ($ 19.99) expires in May this year.


While this month after logging into my account in the plans tab I don't have one. Applications such as photoshop can only be downloaded for a 7-day trial period.
I would like to add that every month money was taken from my card to pay for this order. My questions: what happened and how to solve it?

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
Community Expert
November 17, 2019

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI