Problem with Adobe Creative Cloud

Question

I need Adobe Creative Cloud off of my computer! I had bought Adobe Illustrator CS6 and it was working fine. I like, was on the creative cloud checking it out and, I guess, connected Illustrator with the creative cloud. And now it won't even run, work or nothing. I want to take Creative Cloud off my computer. Maybe I'll be able to get my Illustrator back so I can use it. Can anyone help?

[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product support forum - moderator]

kglad · Accepted Answer

after securing your ai serial number:uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmluninstall your ai cs6clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlclean your computer of cs6 files per Use the Creative Cloud Cleaner Tool to solve installation problems restart your computer (don't skip this)reinstall your ai cs6 and activate with your serial number.

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