Problem with Creative Cloud Update - no connection to server

Forum|Forum|10 years ago
June 23, 2015
1 reply
247 views

Creative Cloud on my PC (Windows 7) tries to update to latest version. Downloading update stops at 2 % with statement "Connecting to server". My anti-virus program BITDEFENDER and Firewall are deactivated. I have installed Creative Cloud on my PC and my Laptop (Windows 8). On both platforms I got the same error. Creative Cloud is not able to update. Has anyone an idea, what could be wrong?

Creative Cloud

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Correct answer Sheena Kaul

Hi Christian,

Please refer to the help document below:

https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Christian,

Please refer to the help document below:

https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html

Regards,

Sheena

ShawmAuthor

Participant

Dear Sheena,

many thanks for your help. Creative Cloud works again

Have a nice day.

Best regards from Germany

Christian

Sheena Kaul

Legend

You are welcome!

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