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Matthijs329626408zn3
Participant
October 16, 2023
Question

Problem with CS5.1

  • October 16, 2023
  • 3 replies
  • 1629 views
 I have been using Photoshop CS5.1 for over 10 years. Now I suddenly have to enter a serial number or 
choose the option to continue using the "trial version" for 30 days. How is this possible? I work off-line. 
More importantly: how do I solve this? Can anyone help me with this?

 

This topic has been closed for replies.

3 replies

M
Matthijs329626408zn3Author
Participant
October 17, 2023
Thank you both for the quick response. Sorry, I wasn't clear. Although I wondered why I need to enter a 
serial number when I have been working with this version of Photoshop for over 10 years, I entered the 
serial number. But then I get to a screen where I have to enter my email address. However, a few years 
ago I switched email providers. That's why I'm stuck in this screen. How could I solve this?
B
Community Expert
Ben MCommunity Expert
Community Expert
October 17, 2023
quote
Thank you both for the quick response. Sorry, I wasn't clear. Although I wondered why I need to enter a serial number when I have been working with this version of Photoshop for over 10 years, I entered the serial number. But then I get to a screen where I have to enter my email address. However, a few years ago I switched email providers. That's why I'm stuck in this screen. How could I solve this?

By @Matthijs329626408zn3

 

Switching email providers would have no impact on this at all. You say you are stuck on the screen to enter a serial number? I'm pretty certain the CS5 servers are offline. You may be able to try an offline activation: https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en . 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 16, 2023

    Do as suggested by kglad .

    Did you make any recent major hardware changes (internal hard drive, mobo, processor, etc}?

     

    To find your serial number:

    https://helpx.adobe.com/download-install/kb/find-serial-number.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 16, 2023

      enter the serial number.

       

      ----------------
      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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