Problem with download

Forum|Forum|1 year ago
November 16, 2024
2 replies
138 views

Hello guys. I have a problem with downloading any Adobe program and it looks like that.

System update required to access version
Your system is not available for the original version of InDesign. Please review the system requirements and 
update your system in advance. 
You can also turn on the switch to install this application on another device that you launch.

I updated my system to the newset iOs and it's still like that. That's a message on the Adobe official site and I can't download any of the programs. I have a Macbook Pro 2020 M1.

Any ideas? Thanks in advance

This topic has been closed for replies.

kglad

Community Expert

are you nterested in mobile apps?

if yes, what is your os version and are your trying to install using a mobile app store, not adobe.com?

if you're trying to install a desktop version, what is your osx version?

B

Ben M

Community Expert

Where are you trying to download on the official Adobe site? And you should have Mac OS not iOS, as iOS is the mobile OS that is not compatible with most desktop programs and Mac OS is what would be on your MBP. Also to confirm, if you are using the latest Mac OS, you should be at version 15.1, if not can you please specify the Mac OS version.

First, try to download the creative cloud app and then look for indesign in the app: https://creativecloud.adobe.com/apps/download/creative-cloud . If you are unable to download or install this app, can you provide more background such as, is this a new install and subscription or did you have it previous and this is a re-install? If this is a previous install you want want to try the creative cloud cleaner tool to remove bad pieces and re-install from scratch: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html .

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