problem with download creative cloud

I try to download creative cloud in mac first ,when fail I try another computer window7,both unsucess with following messenge :

發生不明錯誤。如果您想要聯絡客戶支援，以下是錯誤代碼

b2df2000-8a42-44e6-894d-b2e0d97e2484

what is the problem ,how can I do?

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