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toddmcar
Participant
January 1, 2012
Question

Problem with e-mail verification of Adobe ID

  • January 1, 2012
  • 1 reply
  • 651 views

I recently purchased Photoshop Elements 10.  I already have an Adobe ID from a previous version.  When I open Photoshop Elements 10 it asks for my Adobe ID and password and then tells me I will be send a e-mail to verify but the e-mail never arrives.  I've tried this dozens of times and still no e-mail.  While I can use the product it's frustrating becasue I cannot sign in to my account and therefore am unable to sync my photos.  Thanks

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    1 reply

    MichaelKazlow
    MichaelKazlow
    Legend
    January 1, 2012

    Look in your gmail junk mail folder. Maybe it is there.

    T
    toddmcarAuthor
    Participant
    January 2, 2012

    Thank you for your response. I checked the junk mail folder but it’s not there.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 2, 2012

    Toddofm@gmail.com I would recommend contacting our support team to have the e-mail resent or we can force a verification if necessary.  For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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