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olgak14716900
olgak14716900
Participant
April 15, 2016
Answered

Problem with installation of Creative Cloud

  • April 15, 2016
  • 1 reply
  • 205 views

Hello,

My problem is the following:

Creative Cloud couldn't complete the update process and it showing Error Type 1, I have checked in AdobeHelp page for troubleshooting, it was advised to uninstall the Creative Cloud using Creative Cloud Uninstaller, and after it was done I have started installation again but the problem remained the same. Also, both Photoshop and Lighroom have disappeared from my computer.

After that i tried anoter solution using AdobeCreativeCloudCleanerTool, but result is still the same, now after all these actions nothing is working.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 15, 2016

if you mean error code 1, "Failed to install" error received when installing Adobe Creative Cloud desktop app

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