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Participant
March 16, 2014
Question

problem with installing adobe illustrator cs6?

  • March 16, 2014
  • 1 reply
  • 1648 views

I am having trouble installing adobe illustrator cs6.When it gets to 2% it says "the setup encountered an error (37) during install. Please restart the machine and try again." I tried restarting my computer but it still shows that message.

Also at the beginning it said "Installer has detected that a machine restart may be pending.It is recommended that you quit the installer, restart and try again" and i clicked ignore and continue.

When i installed adobe photoshop cs6 last year it was successful.

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1 reply

kglad
Community Expert
Community Expert
March 16, 2014

follow these steps to clean your computer and reinstall, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html