Skip to main content
C
cnegrete
Participating Frequently
February 16, 2016
Answered

Problem with installing CS Illustrator. Error 16 Message. I have tried uninstalling and installing. Changed permissions. Nothing works. I get same error

  • February 16, 2016
  • 1 reply
  • 1571 views

I am having problems installing Illustrator in CC.  Error 16.  I made numerous attempts.  Installed/Uninstalled.  Changed permission as per Adobe article on Error:16 in AI.  Nothing works.

This topic has been closed for replies.
Correct answer Govardhan.V

The screen shot you sent me is not the same as what appears on my screen. I have logged in and cleared cookies. Only option shown is Forum. I tried two different browsers.


Try below link :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeedHelp

The link shud provide you chat option , it will get you connected to Adobe Customer Support ,  ask for Technical Support , they can transfer your chat to concerned team .

1 reply

Anupriya Khare
Anupriya Khare
Participating Frequently
February 17, 2016

Please refer Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Hope this will help you.

Regards

Anupriya Khare

C
cnegreteAuthor
Participating Frequently
February 17, 2016

I tried all this. Several times. It still doesn’t work. One thing I note is that even though I unselect the “read only” on Properties, it does not keep the setting. It always goes back to read only.

The images on the settings you sent are not the same as in Windows 10, I think. Some differences, but I think I worked them out. Thanks for your help.

Anupriya Khare
Anupriya Khare
Participating Frequently
February 18, 2016

You are most welcome. Glad to now that your issue is resolved.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices