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sparrowatelier
Participating Frequently
July 4, 2013
Question

Problem with installing Photoshop CC

  • July 4, 2013
  • 1 reply
  • 1422 views

me again, I've got again (second time) a problem in installing photoshop CC on my computer.
An error occurs when I launch the application.

my computer :

Nom du modèle:          iMac

  Identifiant du modèle:          iMac11,2

  Nom du processeur:          Intel Core i3

  Vitesse du processeur:          3,06 GHz

  Nombre de processeurs:          1

  Nombre total de cœurs:          2

  Cache de niveau 2 (par cœur):          256 Ko

  Cache de niveau 3:          4 Mo

  Mémoire:          16 Go

  Vitesse d’interconnexion du processeur:          5.86 GT/s

  Version de la ROM de démarrage:          IM112.0057.B01

  Version SMC (système):          1.64f5

  Numéro de série (système):          W80378TVDAS

  UUID du matériel:          0C944441-834B-5806-A247-01887D4A7684

and I work on OS X 10.8.4

I kept my photoshop CS6, in order to be able to work even if doesn't work

Can somebody help me ?!!!!

paul Gilonne

    This topic has been closed for replies.

    1 reply

    S
    sparrowatelierAuthor
    Participating Frequently
    July 4, 2013

    "the application doesn't want to initialize due to a application error "

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 4, 2013

    Sparrowwatelier if the installer is failing to initialize then you will want to review your PDApp.log.  You can find details on how to locate and interpret the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

    Please feel free to post any specific errors you may have questions about to this discussion thread.

    S
    sparrowatelierAuthor
    Participating Frequently
    July 5, 2013

    the problem isn't with the installer… the application is installed via cloud, that seems ok, but when I launch photoshop cc, it says impossible to initialized "photoshop because of an aplication error" and of course stops… Theres nothing about photoshop on the PDApp.log… I cleared it to be sure to have the last comments… and no photoshop once I tried again to make it work…

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