Problem with my account

Question

Hello

I use Lightroom and Photoshop, with the Photography plan.

This plan have been renew the 3 december 2020.

Today, i have an another laptop, where i want to install Lightroom. So i connect to my account on Adobe website, and surprisly, it's say i don't have any plan...

I cannot download anything

So i contacted Adobe with the chat. And they cannot found any plan linked to my account.... I gave them the invoice number, account number, every ref on my invoice but.. they can't help me. I need to contact the technical support, by phone only.

Problem, i'm not at home (working on a mission at an another country) and i cannot phone them

Did one of you had a similar problem before ? Did you found a solution ?

FYI, my iOS app are working fine and in the setting, it's saying i have the photgraphy plan (but i don't want to try anything on this app because i'm using them and i'm going home mid February )

Thanks

Sorry for some spelling mistake. I'm French and i can make some mistake sometime

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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