Problem with old serial number and registering

Forum|Forum|2 years ago
December 3, 2023
2 replies
349 views

Hi, I'm having trouble registering an old Adobe product (CS 5.5 Design Standard) on Windows. I bought a new computer and I want to install it on it (it will be a second computer - I only use Windows). I downloaded the installation files from Adobe's website, where I have registered this product, and during installation I got a message that the serial number is incorrect (I copied it from my Adobe account). I have the following versions of installation files to download from my account: "CS5.5 Design Standard - Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish", second one "CS5.5 Design Standard - English (Required) zip file for Windows)" and "CS5.5 Design Standard - Japanese (Required zip file for Windows)". The same error with the serial number appears with the first two versions, I haven't tried the Japanese version, but I bought the physical Adobe product in Poland, I use it in the Polish language version (interestingly, it is not included in the description in any installation package here and when I would like to install the trial version, Polish is also not included). How to solve this problem?

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kglad

Community Expert

i gather you have no significant current problem, but for others, the serial number and installation file must match. ie, if you have an eastern europe serial number, you'll need the eastern europe installation files.

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paulaczAuthor

Participating Frequently

Yes, it's obvious that the numbers must match. I had a problem earlier with the original discs (I made ISO images of the discs because the new computer does not have a drive), where when I tried to install CS2 there were already bugs and issues, so I downloaded the installation files from my own Adobe account, which also included my original serial number from the boxed version of updated CS 5.5. It's a bit strange that there was no option to download these files from my region, if I didn't have the original discs I wouldn't have been able to do anything, despite having the same serial number. I've actually managed to do it a bit "around" now, installing CS 5.5 from the files from my Adobe account and then using the disc image from the original DVD. But as I mentioned, the 64 bit version of Photoshop is still a tryout and I cannot register it 😕😕

kglad

Community Expert

you're lucky/skilled to have gotten this far.

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paulaczAuthor

Participating Frequently

I am adding screenshots. The first one with a message during installation. So I have installed the trial version, the same message appears when I'm entering the serial number, and I cannot log in to my Adobe account via Adobe ID (I use the Adobe account password, and the "remind password" option does not work in this dialogue window because it sends me to a non-existent page... .)

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paulaczAuthor

Participating Frequently

Okay, I managed to (partially) solve the problem. I made ISO images of the original discs (4 of CS 2 Premium and the 1 update disc CS 5.5 Design Standard). After installing the trial version from the installer downloaded from the Adobe account, I launched the CS 5.5 "installation disk" and marked all the programs for installation (despite the trial versions already installed). I managed to enter the serial number from the CS 5.5 update, then I had to select CS 2 Premium from the list and enter the appropriate serial number for it. Even logging in via Adobe ID has passed. Currently, I have all the programs installed, although I have two versions of Photoshop and the 64-bit version is still a trial and I cannot register it because the original serial number error appears...

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