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H
HBatRSA
Participant
August 25, 2021
Question

Problem with password recognition

  • August 25, 2021
  • 2 replies
  • 197 views

I have purchased a monthly subscription to Creative Cloud in order to produce several plates of photos are an article.  My MacBook Pro has OS 10.13.6 and apparently cannot be upgraded to 10.14.  I am trying to download an older version of Photoshop and Illustrator but the installer does not recognize my password.  I had a subscription to Photoshop many years ago and think that the installer is trying to work through that user name and password.  I feel like I am stuck in an endless loop that doesn't have any way out.  Does anyone have a solution?

 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 26, 2021

Hi @HBatRSA,

You cannot get an older version of Photoshop or Illustrator from Creative Cloud Desktop App, sorry.  New subscribers have access to the latest versions only, no more than 2 versions back. 


Photoshop Supported Versions:
- https://helpx.adobe.com/photoshop/kb/supported-versions.html
- https://helpx.adobe.com/lightroom-classic/kb/supported-versions.html
- https://helpx.adobe.com/lightroom-cc/kb/supported-versions.html

 

You must upgrade your computer to Mojave or higher to use use Creative Cloud products.  See system requirements below:

- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Pay particular attention to Photoshop's GPU requirements.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 25, 2021

    When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

    H
    HBatRSAAuthor
    Participant
    August 25, 2021
    No, not for the Mac. It is the password for Adobe.
    T
    Test Screen Name
    Legend
    August 25, 2021

    Show a screen shot of the password prompt, because to our knowledge the Adobe installer doesn't ask for any Adobe password. 

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