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dariap90169038
dariap90169038
Participant
April 2, 2018
Answered

problem with payment

  • April 2, 2018
  • 2 replies
  • 752 views

hello

i have change card for payment and now i need new request from adobe to make a payment

    This topic has been closed for replies.
    Correct answer kglad

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    2 replies

    T
    TARCIZIO
    Participant
    June 10, 2023

    I already change my troubled credit cardo. So, I would like to retrieve my Adobe pro

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 10, 2023

    @TARCIZIO 

     

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 2, 2018

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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