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Swiader
Participant
April 11, 2019
Question

Problem with payment

  • April 11, 2019
  • 2 replies
  • 298 views

Today I realised that Adobe was unable to charge me for my CC. The option to try again was loading but then disappeared. The only option for me was to update my billing info. I did it, and everything seemed to be good, but my bank account still wasn't charged. My first thought was I did something wrong rewriting info from my debit card, so I updated my billing info again, but it didn't work. I updated it two more times, and I realised that my bank account was charged 1 for each attempt. I decided to check my e-mail and I read that my next bill will be lowered by that ammount.

Now, my bank account is still not charged for CC.

My question is: Will the bill be lowered by 1€, or by total of 4€ and will it happen this time, in April or next month in May.

Thanks

This topic has been closed for replies.

2 replies

Swiader
SwiaderAuthor
Participant
April 11, 2019

Customer Service told me that I will be refunded 4€.

Money should be back on my bank account within 5-7 days.

Ned Murphy
Legend
April 11, 2019

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership