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H
Holly5EC7
Participant
February 13, 2021
Question

Problem with purchasing plan

  • February 13, 2021
  • 2 replies
  • 146 views

I logged into my student email via the adobe website and signed up for a annual subscription to get lots of adobe's apps monthly, I got the confirmation email but as soon as I log into the Adobe Creative Cloud, it switches to a personal version of the account (still with a school email) and says I have to buy the apps. It didn't work for about a week so because I have work to be getting on with, I had to set up a separate account to pay for a photography plan! I cannot pay £15 a month for something I can't even use? Someone please help 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 13, 2021

You also need to Cancel that personal plan https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or Chat link https://helpx.adobe.com/contact/support.html

-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 13, 2021

check your account to verify your subscription is what you expect and to verify your student adobe id, https://account.adobe.com

 

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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