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GilFrey
Participant
May 29, 2013
Answered

Problem with reinstalling CS6

  • May 29, 2013
  • 1 reply
  • 585 views

I just installed a new SSD as C:  I am trying to reinstall CS6.  Says I do not have a qualifying product.  Reinstalled CS3 and the CS6 installation says CS3 is not a qualifying product!  I have serial numbers for CS3 and CS6.  What do I try next?  CS3 CS6 are still installed on the old HDD on the computer, but apparently there is no easy way to move them to the new SSD.

    This topic has been closed for replies.
    Correct answer kglad

    you should be ok using a cs6 upgrade from last year with your cs3.

    typically, you would not need to install cs3 first.  you could start your install of the cs6 upgrade and you should be prompted for both the cs3 and cs6 serial numbers.  if you're certain you've entered those correctly (http://helpx.adobe.com/x-productkb/global/find-serial-number.html) and they are not recognized, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 30, 2013

    if your cs6 upgrade was a recent (this year) purchase, cs3 is not an upgradeable product.  you need cs5 or cs5.5.

    you may need to contact adobe support to see if you can return your upgrade:  http://www.adobe.com/support/chat/ivrchat.html

    or, if you purchased prior to 2014, you may be able to use the cs6 upgrade but will probably still need to contact support:  http://www.adobe.com/support/chat/ivrchat.html

    G
    GilFreyAuthor
    Participant
    May 30, 2013

    Thanks,

    Yes CS6 was upgraded last year. I had CS3 on the computer

    and CS6 installed just fine and in fact is still on the old HDD (but I

    cant run it from there since the clean installation of Vist64 on the new

    SSD wont let me). I will try the link to support when I get a chance.

    Having problems with other programs making the migration to the new SSD.

    I own all my programs, so piracy is not an issue.

    Thanks again

    GilFrey

    On Wed, 29 May 2013 19:53:13 -0700, kglad wrote:

    RE:

    PROBLEM WITH REINSTALLING CS6

    created by kglad in _Downloading,

    Installing, Setting Up_ - View the full discussion

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 30, 2013

    you should be ok using a cs6 upgrade from last year with your cs3.

    typically, you would not need to install cs3 first.  you could start your install of the cs6 upgrade and you should be prompted for both the cs3 and cs6 serial numbers.  if you're certain you've entered those correctly (http://helpx.adobe.com/x-productkb/global/find-serial-number.html) and they are not recognized, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

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