Problem with switching to another account

Forum|Forum|2 years ago
March 10, 2023
1 reply
450 views

Hello,

I've got a problem. I was an adobe user who decided to finish my subscription.

Now I want to log in to another subscription, which my company paid for.

Unfortunately, I can't log in to the new account; a log-out option is deactivated.

How can I login to the new account?

This topic has been closed for replies.

kglad

Community Expert

sign out of your cc desktop app: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if there's not sign out option after following the above, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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