Problem with the app

Hi @Rod36750728c79k,

We're sorry for the trouble. As per your account details, there is no active subscription associated with this account. Could you confirm when did you make the purchase? Have you contacted our support team regarding this? 

Let us know.

We're here to help.

Regards,

Shivangi

While you're in the troubleshooting process, consider exploring Adobe Express which lets you seamlessly transition between video creation, photo editing, or making TikTok and much more. Details here: https://helpx.adobe.com/express/using/express-overview.html?sdid=GHMVY8YH&mv=display&mv2=display

I can't find any help from adobe... The Adobe premiere Apple app isn't recognizing my annual plans renew. I've logged out several times and deleted the app and re-download it, and nothing. 

any help, please? 

By @Rod36750728c79k

What is the exact error you are receiving? Apple doesn't sell Premiere through the App store and this sounds like an error coming from Creative Cloud. 

for apps purchased via an app store, contact the app store.  for apple, https://support.apple.com/apps