Problem with the Creative Cloud Desktop App

Question

Yesterday I installed Adobe Creative Cloud Desktop.
I started the app and it said that the Creative Cloud was loading.
After a few minutes I get a message that it is taking too long to load.
I have tried to restart the app several times, I reinstalled the app,
I stopped my antivirus program. I've tried everything, but the program won't start.
The app starts immediately on my very old laptop. What is the problem?

kglad · Answer

what's your os?

if it's compatible

Microsoft® Windows 10 (64-bit only) and later
Mac OS X v10.12 and later

try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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