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coreym20157699
coreym20157699
Participant
January 11, 2016
Answered

Problem with transfer of Adobe Standard XI from windows 8 laptop to my new windows 7 desktop

  • January 11, 2016
  • 2 replies
  • 196 views

I'm frustrated. I had Adobe Standard XI on my windows 8 laptop, so I de-activated it. Then I installed from the Adobe website Adobe Standard XI on my new windows 7 desktop. When I was finished, it said my serial number was inconsistent for my version and it would not give me the option to opt for Adobe Standard XI (only version X or older). I tried the serial number on most of the options available but none worked. What do I do now?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Is it possible you are installing an upgrade version and it is asking you to select a qualifying version? - the qualifying version will be the older version that you upgraded from.

    2 replies

    coreym20157699
    coreym20157699Author
    Participant
    January 11, 2016

    Thank you! I found an old serial number and tried each older version until it accepted it. Thanks again!

    Ned Murphy
    Ned Murphy
    Legend
    January 11, 2016

    You're welcome

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    January 11, 2016

    Is it possible you are installing an upgrade version and it is asking you to select a qualifying version? - the qualifying version will be the older version that you upgraded from.

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