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A
Anonymous
November 4, 2017
Answered

problem with uninstalling CC

  • November 4, 2017
  • 1 reply
  • 1472 views

I tried to install the the trial of Dreamweaver CC.

At 99% the installation stopped and the program did not react anymore. So I shut it down.

Now Dreamweaver is not working, and the CC desktop doesn't open. I Tried all suggested solution, like reopening, rebooting and reinstalling. The first two options (reopening, rebooting) have no effect and reinstalling does not work. If I try to uninstall CC desktop, it tells me: "Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud application installed on your computer that require it."

However, if I try to uninstall Dreamweaver, it launches CC desktop to do so. But CC desktop does not work, so I am not able to uninstall Dreamweaver and therefor not able to uninstall CC desktop, too.

So I am not able to use CC and on top of it, I even lost some gb, since I can't even uninstall it.

Does anyone has any suggestions for me?

This topic has been closed for replies.
Correct answer kglad

follow solution 2 here Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

and then see if you can open your cc desktop app and reinstall dw.

if you cannot open your cc app, you'll probably need to do a manual removal and then cleaning but let adobe support guide your through that process:  using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 4, 2017

hi,

what's your os and what did you do to try to uninstall dw?

A
Anonymous
November 4, 2017

I use Windows 10

To uninstall dw I entered Control Panel > Programs > Programs and Features (this is actually the directory where I am led automatically, when I right click on dw and choose "uninstall").
Then, when I choose to uninstall dw, it tries to launch cc desktop - Apps, which is not working.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 4, 2017

follow solution 2 here Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

and then see if you can open your cc desktop app and reinstall dw.

if you cannot open your cc app, you'll probably need to do a manual removal and then cleaning but let adobe support guide your through that process:  using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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