Skip to main content
L
loyal_Palette7021
Participant
August 10, 2026
Question

Problema ao reativar plano

  • August 10, 2026
  • 5 replies
  • 24 views

Está dando um erro ao reativar o plano, quando clico em reativar ele dá erro dizendo "Ocorreu um erro tente novamente em alguns minutos" mas isso ja tem dias e acredito que possa ser por conta da promoção do 1 ano, onde aparece o mesmo preço e acho que ele buga pois deveria ser diferente. Agora quando tento escolher outro plano ele não deixa dizendo que ja tenho um plano.

    5 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 10, 2026

    Thank you for posting, ​@loyal_Palette7021.

    I can see that your Creative Cloud Pro plan was canceled recently. To help determine the next steps, can you provide a few more details about what you're trying to activate?

    For example, are you trying to:

    • Reactivate the canceled subscription?
    • Redeem a code or prepaid membership?
    • Activate a different subscription?

    If you're seeing an error message, please share the exact message or a screenshot (with any personal information removed). That will help us better understand what's happening and point you in the right direction.

     

    If you're trying to redeem a code while you already have an active subscription, please see: https://helpx.adobe.com/download-install/apps/licensing-activation/serial-number-redemption-code/redeem-code-adobe-subscription.html.

    L
    loyal_Palette7021Author
    Participant
    August 10, 2026

    Olá, obrigado por me responder! 

     

    Eu havia cancelado o plano Creative Pro após ter ficado com ele o primeiro ano, dai eu cancelei pois não estava usando o plano e ia pegar outro plano com só o Lightroom e o Photoshop. Hoje queria reativar para poder usar novamente ou contratar o outro, fui em reativar plano e ele dá esse erro. Se vou em contratar ele diz que eu já tenho. Simplesmente não consigo usar de nenhuma maneira. Se vou nos canais de suporte ele pede pra fazer login e também da erro, pois não aparece a opção de fazer login pelo Google.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 10, 2026

    Thank you for the additional information, ​@loyal_Palette7021.

     

    Since the cancellation happened recently, the error may be related to the account still processing the plan change.

     

    As a next step, please try using a different web browser and, if available, a different device, then attempt to switch to the Photography plan (Photoshop and Lightroom) again.

     

    For guidance on changing your plan, please see: https://helpx.adobe.com/manage-account/using/change-plan.html

     

    If you're able to complete the plan change successfully, then please update this public discussion thread, ​@loyal_Palette7021.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 10, 2026

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices