Problema com o aplicativo após a instalação

Question

Eu baixei o aplicativo e o instalei em meu computador. Porém, após a instalação ao abrir o aplicativo Creative Cloud, ele não aparece nada, fica apenas uma tela em branco, sem aparecer a opção para efetuar login é também sem a lista de programas que posso baixar. Já desinstalei e instalei novamente, mas o erro permanece. O que eu faço?

Sheena Kaul · Accepted Answer

Hi,Please refer to the links below to fix the issue:Blank white screen | Sign in | Creative Cloud PackagerRe: Creative Cloud app opening blankNew Creative Cloud App unusable: it's blank!Cloud Desktop App is blank?creative cloud is blank window why?Regards,Sheena

kglad · Answer

use this solution from CC desktop lists applications as "Up to Date" when not installed

Remove the OPM.db file and log in again

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

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