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REBOPOST
Participant
July 28, 2023
Answered

Problema de conexion adobe

  • July 28, 2023
  • 2 replies
  • 493 views

Intento abrir premiere y me salta este mensaje. Tengo conexion a internet y hasta hoy lo venia usando sin ningun problema

    This topic has been closed for replies.
    Correct answer kglad

    adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

     

    if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

     

    to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

     

    otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos after clicking "link"?

     

    if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

     

    or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

     

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 31, 2023

    Thanks for keeping the thread updated. Give us a shout if you get any other issues.

    @kglad Thanks for contributing and helping the users. You are the best 🙂

     

    Cheers,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 31, 2023

    @Shivangi_Gupta 

     

    sure..., but @Johnnie31396998mete was a spammer.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      July 28, 2023

      adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

       

      if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

       

      to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

       

      otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

       

      do you see both logos after clicking "link"?

       

      if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

       

      if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

       

      or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

       

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