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mattiap60588733
Participant
January 25, 2019
Answered

Problema installazione Creative Cloud.

  • January 25, 2019
  • 1 reply
  • 718 views

Ho recentemente scaricato Creative Cloud dal sito ma durante l'installazione si blocca al 5% e non è possibile nemmeno chiudere la finestra.
Ho provato pure a far partire l'installazione come amministratore ma la finestra si chiude subito dopo aver fatto il login.

This topic has been closed for replies.
Correct answer Bani Verma

Thanks for the update Mattiap85866481, please follow the steps shared in the following thread to resolve this issue: Creative cloud failing for a year now - only options are quit or repair. Both fail.

If it still fails then please create a new admin user account on your machine and try installing the apps there and share the results.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
January 25, 2019

Moving this query to the right community Creative Cloud Download & Install .

Hi Mattiap85866481,

As you have mentioned you are unable to install the Creative Cloud desktop app, please try the steps given under 'Solution 2' of the following help document to resolve this issue: How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app.

Let us know if this helps.

M
mattiap60588733Author
Participant
January 25, 2019

i have followed the instructions but the install process keeps freezing at 5%

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
January 28, 2019

Thanks for the update Mattiap85866481, please follow the steps shared in the following thread to resolve this issue: Creative cloud failing for a year now - only options are quit or repair. Both fail.

If it still fails then please create a new admin user account on your machine and try installing the apps there and share the results.

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