Skip to main content
Participant
May 28, 2024
Question

Problema No podemos llegar a los servidores de Adobe

  • May 28, 2024
  • 2 replies
  • 311 views

al abrir adobe premiere me dice que No podemos llegar a los servidores de Adobe, ya reinstale el programa, desactive la hora automatica y sigue pasando

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Community Manager
May 29, 2024

Hi @Rainer37670741um7k,

We're sorry for the trouble. Would you mind taking a look at this article for help? https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

Let us know if it brings any change.

 

Thanks,

Shivangi 

kglad
Community Expert
Community Expert
May 28, 2024

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus